This is my first post to this forum, but I have read many post that tell how great the customer service experience is. I ordered my very first pellet grill/Rec Teq (RT700) on April 27th and it was shipped the very next day. I was amazed and excited that the process was that fast and it was on it's way to North Dakota that quickly. I have been watching the LTL carrier website and it made it to Atlanta and sit for a few days, then shipped to Nashville and set a few day, then put back on trailer for Atlanta, and I am not going to lie I got a little frustrated. After 11 days and pending graduation cooks I tried to call the carrier but they were not open, so as a hail Mary I called the customer service #. I talked with Christian and he was AMAZING, even though he really couldn't do much today. I haven't even received my grill yet and the level care and enthusiasm is amazing, I am sure I have made the right decision to purchase a RecTeq.
1st experience with Rec Teq Customer Service
- Thread starter big rigg
- Start date
- Messages
- 3,506
- Location
- Saint Helena Island, SC
- Grill(s) owned
- Bull
- Bullseye
- Trailblazer
- Matador
- WyldSide
Lots of good people at recteq, but hands down Christian is the best!
Hopefully they can apply some leverage to the carrier with future shipments as an incentive, but transportation for the past several months has been a mess across the board. I recently sent a package to my sister in SoCal via USPS "Priority". I watched the tracking for a week as the package made a big tour around the state of Texas before finally turning West on the eighth day. I could probably tell 6-7 more as we ship a fair bit through my bride's business, but it would just be MOS.
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