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So, fresh off the phone with Recteq after submitting a support request about all this with the video and photos. For starters, I'm happy with the attention they provided and the troubleshooting and diagnostics we went through over the phone. However, the end result I'm a little shaky on...

There were no unburnt pellets or pieces in the pot or under the pot in the drum. The closest to an unburnt pellet that didn't disintegrate on touch was a few inches of charred black pallets in the auger that got sucked out by the shop vac. I assume there wasn't any fresh pellets because I just...

Just finished cleaning it all up, not a bit of grease in the pot at all, just ash and some charred pellets a few inches up the auger. Only place there was any pooled grease or gooey black stuff was on the pan itself in the same places roughly where the foil was cooked. When I put the foil on I...

Touching on a few of the comments here: The drip pan was in there correctly. Angled end on the left, chute opening on the right and sat up on the left edge. I even checked it against the product spotlight video Recteq had on YouTube. The foil I put on the pan was layered like roof shingles so...

Hello there, So pellet grills and smoking are an entirely new ball park for me. This RT-590 was a Christmas gift from the wife after a long time of looking at Rectecs and other brands. Pellet hopper, not overfilled. Whatever the plate is called under the grills, 4 pieces of foil overlapping in...