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I just chatted with Dick's customer service rep. I asked them about free delivery for anything purchased above $49.00 I told them that the exclusion list on their site did not call out the LJ pellets. They said they were going to credit me back the shipping charge after I purchased the pellets...

Hey all, figured it out!!! I live in a very warm climate zone (100+ degrees during summers). I knew that the fan was cycling on and off every 3-4 seconds. Each time the fan cycled off, it created a yellow flame which in turn caused a little bit of soot to lick up into the pit. Now recreate...

How did you get free shipping? I just tried to order $80 of Lumber Jack from Dicks and they are charging me $60 in estimated shipping! Customer service saying its on the "Exceeds Weight" exclusion list. No free shipping. I ended up canceling my order...

Hey all, I've been using the Rec Tec pellets so far. Used a round of Trager pellets from Costco as well, not too long ago. Both working well...didn't see much of a difference in flavor or temps. Looking to explore other pellets soon. Wondering what type are your 'go to pellets'...

Thanks for the replies. I have used new Trager pellets also recently with same sooty outcome. I don't think it is the pellets. I did get a chance to talk to the RT customer service. He told me to do a test cook without covering my drip tray with tin foil. Unfortunately, that did not help...

Yes I know about "black rain". I had that happen to me on my other smoker, but having experience just that, I can say with confidence that it is not "black rain". I didn't spritz or use a water pan for my last cook.

Your heat deflector doesn't have that soot buildup like mine. And that black soot covers every inch of the inside cooking drum...not just the under the deflector or drip pan. Also yours looks normal, brownish even. Mine is pure black as you can see from the paper towel. That black stuff is...

Yes i spritz as well as use water pans. I assure you, that spritzing or water pan is not the issue. see below image. This is a picture of my heat deflector after 1 cook. That black soot on the paper towel is what I am talking about. That stuff is getting on my food. The entire inside of my...

OK but If you swipe your finger on the meat or better yet after a cook, if you swipe your finger on the bottom of your drip pan or bottom of your heat deflector, does it turn pure black? Mine does... literally pure black soot rubs off onto my fingers. how about you?

The fan goes on and off every 3-5 seconds. When the fan is on, the first picture with the short flames appear where burst of air travels in. When the fan goes OFF, then the long yellow flames appear. Could the long yellow flames be the reason for the soot buildup? If so, is it normal for the...

Hey all, new to this forum. Hoping I can get some words of wisdom here. I bought a RT700 not too long ago. Recently, I have been noticing my meat has a layer of black soot on it. I would take a clean paper towel and wipe the meat and black soot comes off the meat. I also notice a thin layer...