Hi I just had to repost this wonderful Rec Teq story.
Dan
Hey guys, it's me, the guy that had his grill stolen only to find it in a roadside ditch battered and bruised. I wanted to update you all on my experience with Recteq's customer service.
I'm speechless.
Recteq is the best company period. They requested some pictures and I sent them in.. After that, Trish (nicest lady ever), told me that they will replace the damaged replaceable parts for FREE.
But that's not what made me shed several tears.
They asked that after I fix the smoker, that I donate it to my local fire department and they will replace my grill with a brand new one!
I normally don't get emotional, but when she said that her and her team heard about what happened and wanted to give me a new Recteq, I cried...I'm still in tears.
This smoker brings my family together. This grill creates memories with my kid when I teach him how to cook on it. When people come to my house it's the first thing I would show them when they get a tour of the place. I've always been proud of my Recteq, and now I'll never consider buying a different brand.
So to the amazing people at Recteq, if you're in this group, thank you from the bottom of my heart.
I will fix "The Jackal" and clean it up like new and deliver it to my local fire department along with some ribs for them.
Dan
Hey guys, it's me, the guy that had his grill stolen only to find it in a roadside ditch battered and bruised. I wanted to update you all on my experience with Recteq's customer service.
I'm speechless.
Recteq is the best company period. They requested some pictures and I sent them in.. After that, Trish (nicest lady ever), told me that they will replace the damaged replaceable parts for FREE.
But that's not what made me shed several tears.
They asked that after I fix the smoker, that I donate it to my local fire department and they will replace my grill with a brand new one!
I normally don't get emotional, but when she said that her and her team heard about what happened and wanted to give me a new Recteq, I cried...I'm still in tears.
This smoker brings my family together. This grill creates memories with my kid when I teach him how to cook on it. When people come to my house it's the first thing I would show them when they get a tour of the place. I've always been proud of my Recteq, and now I'll never consider buying a different brand.
So to the amazing people at Recteq, if you're in this group, thank you from the bottom of my heart.
I will fix "The Jackal" and clean it up like new and deliver it to my local fire department along with some ribs for them.
I watch the Fox News and other news channels every night. I wish they would run storylines like this to raise people’s spirits. This is still America and we are generous pe
