Glad to hear you got some better help. To be fair this is beyond what customer service typically deals with. They can get a bit condescending when it isn’t a straight forward issue. Hopefully a little rewiring will get you up and running.
Have you run each process in the test mode? You can check the fan, igniter and auger to make sure each is working.
Is the RTD probe inside the grill standing straight up or is it bent? That can really mess with temps.
Are the pellets brand new or did they come with the grill? We’ll need more...
I used GrillGrates in my 700 until I got my Bullseye then got them for the Bullseye. I upgraded my Bullseye to a cast iron grate and now don’t use GrillGrates at all. If you want to do it all on the BFG GrillGrates will do all you need.
They have scratch and dent sales regularly. It’s hard to...
Elder gymnastics is easy to do but difficult to do well. I’m glad you were able to be patched up and enjoy the fruits of your labor.
My son is a fire captain and is currently at the station that services out neighborhood. I told him to make sure every shift knows where his parents live! It’s...
It’s not typical. Could be the pellets, could be the minimum feed rate, could be a bent RTD probe, maybe a burn pot that needs to be cleaned out. Those temperatures won’t ruin your cook but you may not get to finish this one the way you wanted. Just keep an eye on the ribs.
If you turn the temp...
Welcome aboard @Eric.M . Asking and answering questions as well as getting and giving input is the main purpose of the forum. Oh, and occasionally showing off a good cook or two 😉. We do expect pictures!
Welcome to the forum @Sbuchanan813 . You bought a great grill.
There is always a lot of complaining in online forums. Heated issues come and go but few members seem to walk away from their Recteq despite all the threats to do so. Some have but most don’t. These are good quality grills and will...
Whenever mine has done that it has been pellet bridging. You can also check to make sure your RTD probe isn’t bent. If it gets too close to the barrel it will give a false reading as the metal heats up. Lastly Recteq customer service can help you troubleshoot.