I called them today after removing the bushing screws and trying to back it out using the motor. Also tried a drill counter clockwise, and turning it with vice grips. None of that worked.
What ended up working was to stick the end of a crowbar or screwdriver on the end of the auger and hit it...
Still no joy here. I got a piece 5/16" diameter rod and went through the center of the auger hole (from the hopper). I was able to get a patch through, but the auger still won't budge. I'm going to try a nail through the cotter hole next. I believe that the threaded pipe may have been used...
Bump. I'm going to call RecTeq for more info. but wanted to see what folks had here first - any thoughts on the type of crowbar or stick? Does this work happen at the burn/fire pot end?