Check my previous posts. I had exact same issue. You need the new controller. I thought to myself it was an auger or ignitor issue, but sure enough just the controller change and boom I'm in business again. They sent me a new one under warranty. 15 to 20 mins to replace...maybe less if your...
I'm the same way. I buy every rub they stock. St. Elmo's is the best so far - great on steaks and burgers. I have one I use for pork as well, but in typical Costco fashion they no longer carry it. Running low and hoping they bring more stuff back in the so called BBQ season.
I did a marinade on mine to get them extra tender. Then hit them with St. Elmo's rub and on the 700.
Finished off in riot mode on the Bullseye for reverse sear.
I didn’t think it was a software issue (I’m in IT). I told my wife I’m going to replace this thing but expect my favorite burger grill to be offline a bit. It was good to be wrong. RT support knows their stuff!