craigp
Active member
After owning a 22” Traeger for over 5 years, I decided to add a second pellet grill. I ended up purchasing a Recteq RT-1250. It arrived in late May of this year. Less than a month later, we were hit with what is known as a straight line wind event. We basically had 80-90 MPH winds for about 10 minutes. The wind lifted my patio cover, which landed on top of my new Recteq. Even though my grill sustained damage, it wasn’t completely destroyed like I thought it would be. Two of the wheels were destroyed, the lid was bent and one corner of the barrel was creased. Even though it was new, my insurance adjuster depreciated it by 50%.
I am a member of a another BBQ forum, where I posted photos of my damaged patio and Recteq. I was quite impressed that it held up the weight of my patio cover without being totally destroyed. A Recteq exec saw my post and reached out to me. They offered to send me a brand new RT-1250 free of charge. They also offered to send me replacement parts for my damaged grill, if I donated it to charity.
I received my new grill two weeks later, along with the parts for the damaged grill. My son & I repaired the grill as well as we could and delivered to a family in need.
I’ll be a Recteq owner for life!
I am a member of a another BBQ forum, where I posted photos of my damaged patio and Recteq. I was quite impressed that it held up the weight of my patio cover without being totally destroyed. A Recteq exec saw my post and reached out to me. They offered to send me a brand new RT-1250 free of charge. They also offered to send me replacement parts for my damaged grill, if I donated it to charity.
I received my new grill two weeks later, along with the parts for the damaged grill. My son & I repaired the grill as well as we could and delivered to a family in need.
I’ll be a Recteq owner for life!